Lightspeed Retail

 

New Feature

GDPR: Wondering why your inbox filled up with “We’ve updated our Privacy Policy!” emails last week? We’re sure you probably know already since you read all of them but just in case, this sudden flood of emails was due to a new regulation called the General Data Protection Regulation (GDPR) that came into effect on May 25th, 2018. The GDPR is a new law that aims to give EU citizens more control over their data by regulating how businesses process personal data. Seeing that Lightspeed regards the GDPR as an essential stage in ensuring that we all handle personal data responsibly, one of those emails was certainly from us (which again, we’re sure you know already since you’ve read all your emails). Along with our Privacy Policy update, you may also have received or read other forms of communication from us about how:

  • We’re fully compliant with the GDPR in all our Lightspeed products.
  • Both Lightspeed and our merchants need to sign a Data Processing Agreement (DPA).

To make sense of all the information regarding the GDPR, we’ve put together a collection of Help articles that will walk you through all the essentials you need to know about the GDPR as a Lightspeed Retail or Lightspeed eCom merchant. If you’re an Omnichannel merchant, we’ve also thought of you and have included additional information where necessary in the Retail and eCom Help articles. CLD-16918

Ready to start understanding what the GDPR means for you? Click on your Lightspeed product for a simplified look:

 

Feature Enhancements

Work orders: Whether you’re a jewelry or bicycle Retailer, a fast and customer-focused service experience encourages customer loyalty. With this in mind, we’ve increased the speed and ease of creating a work order for your loyal customers with existing serialized items. All you need to do now is navigate to a specific customer > click the Items section > click the pencil icon next to the serialized item that they need to repair > click + New Work Order and voilà! You’ve created a work order with your customer and their serialized item already attached to it! By automating those 2 steps, you’ll save so much time serving your returning customers that trust you with their item repairs.CLD-16969

 

Need to repair a returning customers’s serialized item today? Click here to try out the new workflow!

 

Localized receipts: Lightspeed Retail empowers independent businesses in over 100 countries. For this reason, its important for our Retailers to be able to customize their accounts to their location. With that being said, our Dutch and Belgian custom receipt templates now include localized address formats, improved translations and more customizable options than ever before! CLD-15072

 

To learn how to add localized sales receipts to your Retail account, click here.

 

Bug Fixes

  • Fixed an issue where clicking the + Auto Add All in a purchase order or a transfer would only add items if the vendor selected in the purchase order or transfer matched the default vendor of the items.CLD-17429
  • Fixed an issue where older transfers were stuck in Sent status although they had 0 items in transit or all of them were auto-received. These transfers can now manually be archived. CLD-17401
  • Fixed an issue for iPad users where on a transfer, selecting a shop from the From/Sending shop and To/Receiving shop drop-downs was difficult. CLD-17378

 

Lightspeed Retail with eCom (Omnichannel)

 

Feature Enhancement

Omnichannel refunding: Omnichannel is the seamless integration between your Lightspeed Retail and Lightspeed eCom. To mirror this definition, we’re proud to announce that credit invoices in your eCom store now automatically create refunds in your Retail account! We’ve also included an Update stock toggle that let’s you control whether a stock adjustment is needed in your Retail inventory or not. By making it easy for both our Omnichannel merchants and their customers to refund eCom orders, we hope this enhancement will help merchants turn refund requests into an opportunity for exceptional customer service that fosters customer loyalty. CAM-7065

 

To learn the 2 steps behind Omnichannel refunding, click here! CAM-7065