VIP Wear was using an on-premises POS (point of sale) system that kept critical data locked to a single location. Without a cloud connection, key business insights—like sales and inventory—were siloed. Mo Hadi, VIP Wear’s owner, could only check the numbers when he was physically at the licensed computer.

“The data wasn't easily accessible. I would have to come to my office just to pull reports,” Mo recalls.

These challenges with data visibility were compounded by the fact that VIP Wear has 25 locations across Michigan. With the old POS system, day-to-day activities were harder than they needed to be.

For example, when it came to inventory management, Mo and his team had to manually exchange files up to five times just to keep headquarters updated. Every night at 3 AM, remote stores sent inventory data to the warehouse, which then had to be processed at the office.

Mo also faced challenges with accessing quality customer support. Whenever he had problems or questions, he would often get bounced between representatives, repeatedly explaining his issue.

“It was a nightmare,” he says, adding that calls often dragged on with long waits and frustratingly slow, ineffective resolutions.

Another retailer recommended Lightspeed to Mo, and he decided to make the switch. The improvement was immediate.

No more manually sharing files between stores and HQ—now, inventory and sales data update in real time across all 25 locations.

Plus, Lightspeed enables Mo and his team to access data from anywhere, so they can make informed decisions in real time. Rather than being tied to his office, Mo can check in on business performance whether he’s on site or on the go.

With Lightspeed’s embedded payments, the checkout process is seamless, faster and far more reliable. Previously, transactions required multiple steps: ringing up the sale, manually entering the amount into a separate terminal, printing multiple receipts and reconciling payments at the end of the day.

This left room for mistakes, like miskeyed amounts or accidental refunds. Now, transactions are processed directly through Lightspeed, eliminating extra steps and reducing errors. What used to take up to 30 seconds now happens in just 10.

One other Lightspeed benefit that Mo enjoys? VIP Wear’s dedicated Account Manager. Having a reliable point of contact has made a massive difference, in that he gets fast, personalized support without the hassle of long wait times or being passed between reps.

“We love working with our Account Manager, Carrie. She’s quick, she’s hands-on and we appreciate everything she does.”

As for future plans, Mo is looking to open five more locations by the end of the year. He’s also focusing on larger stores (around 15,000 square feet) that generate more revenue. He sees Lightspeed playing a key role in this growth, knowing he can easily manage multiple locations, track sales and optimize inventory from anywhere.