Rhéo Thompson Candies grows revenue by 20% with Lightspeed
Rhéo Thompson Candies has been delighting sweet tooths since 1969. Known for their artisanal chocolates and nostalgic treats, this family-owned business expertly blends traditional recipes with modern flavors. With a focus on quality and craftsmanship, customers can expect handmade treats made with care and passion.
Business type
Artisan candy shop
Products used
Lightspeed Retail Lightspeed Payments
Location
Stratford, ON
105
Minutes saved per week
20%
Growth in revenue
60%
Faster EOD closing procedure
The challenge: finding a new system for a growing business
Before switching to Lightspeed, Rhéo Thompson Candies was using a manual cash register paired with a digital payment processor. This setup was sufficient for a small business, but as they grew, daily operations became more complex, explains Robyn Lusk, Marketing and Communications Coordinator at Rhéo Thompson Candies.
Without an inventory management or CRM system, their most important data was stored in paper files. What’s more, they could only access basic bookkeeping reports, which hindered their ability to monitor trends and make projections. They recognized that this system was holding them back, and sought out a new solution.
The solution: an integrated solution to elevate operations
Rhéo Thompson Candies found everything they were looking for and more in Lightspeed Retail. Since making the switch, they’ve increased their operational efficiency, finding areas where they can save time and reduce costs. New capabilities allow them to leverage sales data for accurate production projections, helping them grow sustainably.
“Having access to an inventory system, CRM and detailed reporting allows us to make strategic decisions on how to grow our business and where to focus our efforts,” Robyn says.
“Lightspeed provides tools that allow businesses to scale up their operations without breaking the bank.”
Robyn Lusk, Marketing and Communications Coordinator, Rhéo Thompson Candies
Saving time and eliminating errors with Lightspeed Payments
Using Lightspeed’s native payments system has streamlined their bookkeeping, making it easier to reconcile accounts. This has helped the team save time, cut down on tedious work and reduce errors. Robyn estimates they save 105 minutes a week on closing tasks thanks to Lightspeed Payments.
Making smarter decisions with Advanced Insights
Lightspeed’s reporting capabilities have been a game-changer for Rhéo Thompson Candies. With access to in-depth reports on their sales and customers, the team has drastically improved their planning and forecasting, allowing their candymakers to focus on what matters most—making candy.
"In the past two years, we’ve seen a 7% increase in sales count."
Robyn Lusk, Marketing and Communications Coordinator, Rhéo Thompson Candies
Growing their customer base with Lightspeed
Having a CRM system has helped Rhéo Thompson Candies connect with, and grow their customer base. “It’s made keeping records of our customer groups much easier and more organized, which has helped us market to specific segments,” Robyn says, “we’ve seen 40% growth in one of our customer segments, primarily because we’ve been able to communicate with that group more effectively.”