Opulence of Southern Pines saves time and reduces errors with Lightspeed
Opulence of Southern Pines is a luxury bed and bath retailer known for its charming style and unique selection. With four locations in the Carolinas and Florida, they focus on handpicking quality items that suit their customers' preferences, and keep them coming back to see what's new.
Business type
Luxury home goods
Products used
Lightspeed Retail Lightspeed Payments Lightspeed Loyalty
Locations
United States
30
Years in business
100%
Reduction in errors with Lightspeed Payments
100,000+
SKUs
The challenge: modernizing operations
For nearly 30 years, Opulence of Southern Pines has cultivated a loyal customer base with its exceptional product selection. However, to continue their success, they recognized the need for improved inventory management across their stores.
Frequent connectivity issues with their old system hindered communication between stores, preventing inventory checks. Owner Tanda Jarest even had to print out information from her POS whenever she wanted to go off-site. This outdated system struggled to support their multi-store operations, leading to operational silos and inefficiencies.
The solution: adopting a more intuitive solution
Tanda decided to make the switch over to Lightspeed for its “intuitive and user-friendly” platform, she says. The set up was quick and easy with the help of the onboarding team, and training her staff has been just as effortless. "I can start an employee on it in the morning, and by the afternoon they're running it," she says.
She especially appreciates the features that keep her connected, save her staff time and support her multi-location operations.
"My favorite feature is the inventory control...if my team needs something from another store, they'll do a stock transfer, the other store gets it, they pull the merchandise, and it arrives within a week. It runs very smoothly."
Tanda Jarest, Owner, Opulence of Southern Pines
The result: optimization across the entire business
Since implementing Lightspeed, Opulence of Southern Pines has experienced significant operational improvements. Entering new inventory into the system, which previously took 2-3 days to complete, can now be done in a matter of minutes, thanks to streamlined processes and the ability to export and bulk-edit information.
What's more, the recent launch of a new loyalty program is helping Tanda foster deeper customer relationships, promoting repeat business and enhancing overall customer satisfaction.
"With Lightspeed, my inventory is current. My stores can easily talk to one another, and managers from other locations can easily hop on and help out my staff. We've been very happy with it."
Tanda Jarest, Owner, Opulence of Southern Pines
A bright future ahead for Opulence of Southern Pines
Tanda plans to continue growing her customer base and enhancing the business' overall performance. Her focus will remain on curating quality products that align with customer needs, ensuring the brand retains its unique position in the market.