Freshdesk - Customer Support

Freshdesk is a cloud-based, multi-channel, customer support software that integrates conventional support channels (such as phone, email, web) with modern channels such as social media (Facebook, Twitter), along with community management, self-service portal, knowledge base etc., which makes it a 360 degree support tool in every sense of the word. 

Lightspeed app

Unite Lightspeed with Freshdesk to bring in order information of your customers from Lightspeed to your support. This will provide your support agents with much needed context while dealing with support tickets raised by customers regarding their purchases. Your support agents do not have to wait around for the your logistics team to pull out order information. Nor do they have to bug your customers (redundantly) asking them the order ID and other order details.

Quick guide to integrate Lightspeed with Freshdesk

• Install Freshdesk add-on from the Lightspeed App Store.
• To enable the integration, enter your Freshdesk domain url (without / at the end) and API Key on the Lightspeed settings page that appears (you can get the API key under Profile Setting in your Freshdesk account). 

Once it is successfully installed, you can see order information of customers who have raised tickets in the tickets detailed view and customer page in Freshdesk.

Benefits:

Better Price

Enjoy all the powerful features that your store or commerce website needs with our affordable & super flexible plans, without burning a hole in your pocket

• Sprout Free Forever - till 3 service agents
• Check the Freshdesk paid plans: http://freshdesk.com/pricing

Intuitive UI

Simplest help desk out there in the market, very intuitive, as easy as 1-2-3.

Customization

Awesome level of customization possible to match the support portal with your webstore or e-commerce website

Social Helpdesk

Bring your users’s conversations with their customers together in one help desk tool, so be it over Email, phone, the web and chat or even conversations over social channels like Facebook and Twitter

Integrated Live Chat

Freshchat, Freshdesk’s integrated live-chat solution, lets you make customers happy in real-time, and give them exactly what they need at the point of sale

Business Automation

Tools to instantly categorize, prioritize, dispatch tickets to the right agent are available, all these save agents time &frustrations

Integrations

Built-in integrations with over 40 business apps & platforms: Salesforce, SEO Shop, Freshbooks, Jira, Olark, Zapier, MailChimp, Google Apps, etc.