Customer Experience

There was a time when the driving range experience consisted of warming up before a round or hitting a bucket of balls when you were...

They call it the service industry for a reason. Restaurants are in the people business, relying heavily on customer interactions and...

The golf pro shop is often the centerpiece of a golf club. In addition to being the retail hub of the facility, it is a meeting place...

Golf leagues are a vital aspect of many golf facilities’ revenue potential. After all, you’re engaging a group of members or public...

Right now, savvy nightclubs, bars and restaurants are selling a single bottle of vodka for $500. And customers are clamoring to pay...

Fast ecommerce shipping has become the standard for online shoppers, with big players offering 24 hour—and sometimes even same day—shipping....

Danielle Seabrook is the Golf Operations Manager at Canadian Golf & Country Club in Ashton, Ontario.  Following in the footsteps of...

The precision of today’s custom club fitting process makes buying new golf clubs a collaborative effort between club fitter and customer....

The holiday season is around the corner, and after a year of lockdowns, closures and uncertainty, it’s projected to be the biggest...

As more businesses around the world open their doors—and as more shoppers venture back into brick and mortar stores—there’s one...

eCommerce is booming. Online sales grew over 32% in the US alone in 2020. While lockdowns kept customers and retailers apart physically,...

Aside from your eCommerce site’s overall design, professional-looking product photography will influence whether or not people decide...

Returns are often seen as the bane of a retailer’s business. The lost sales can seem expensive to allow, and it’s tempting to limit...

The pandemic has hit restaurants harder than virtually any other industry. With in-person dining highly limited or even prohibited,...

How can you offer customers one-on-one service? How can you convince them that coming in store is a worthwhile trip, with experiences...

Imagine it. Your restaurant gets an unexpected rush of customers. Great news! That means business is doing well — but the bad news...

Every customer has their own preferences. These can vary according to each type of dining establishment, from fast food to fine dining...

The pop-up shop is no longer just a retail trend. It has become a staple part of many a retail strategy. From new brands looking to...

The 2020 season was full of surprises and challenges for the entire golf industry. Many facilities were very concerned with the pandemic...

The world is changing. As a retailer, you know that keenly—you’ve seen your customers’ habits and relationship with you change...

When Owl’s Head’s golf course partnered with Chronogolf nearly 10 years ago, they never expected to find themselves helping to...