Retail

“Life is what happens to you while you’re busy making other plans,” John Lennon sang on one of his memorable solo tracks. Yes,...

Most businesses go all-in on new customer acquisition when they’re focused on expanding their business’s bottom line. They funnel...

Customer behavior is always changing, and smart retailers are adapting with it. From offering curbside pickup to optimizing how they...

Sustainable retail business practices are likely to resonate with your current and potential customers. Gen Z and Millennials, in particular,...

Emails are a powerful tool for communication that have a high potential ROI. According to data from McKinsey & Company, emails are...

Montreal’s iconic Saint-Laurent Boulevard, often referred to as The Main, is a playground for retailers and restaurateurs to try...

As you reopen your business to the public, you need to be smart about how you balance your bottom line with the health and safety of...

In-store pickup is concept that’s been a long time coming in the retail world. As long as brick-and-mortar businesses have been embracing...

As stores around the world continue to adapt to uncertainty, some are finding a silver lining—alternative revenue streams that save...

As states and provinces get ready to reopen, retailers must walk the careful balance of opening to the public while keeping everyone...

Customer loyalty is the cornerstone of encouraging those all-important repeat visits online and in-store—it’s how merchants really...

In late March, Ontario ordered the closure of all non-essential workplaces to help slow the spread of COVID-19 and flatten the curve...

COVID-19 is forcing us to reinvent our relationship with customers and how we serve them. Customer needs have not disappeared, but...

While physical stores are an important part of the customer journey, one that gives merchants the opportunity to create immersive experiences...

Main street has temporarily turned its lights off amidst the COVID-19 pandemic, but despite the empty streets and vacant sales floors,...

Our employees and customers are at the heart of everything we do, and in this moment of social distancing and uncertainty, it’s more...

Independent businesses are being hit hard right now as the global COVID-19 pandemic shortens hours of operation, limits services and...

For retailers, doing a physical inventory count is something that often gets put off. Why? Because counting all of the merchandise...

When’s the last time you bought something based on recommendations from friends and family? Data suggests that it happens often and...

2019 has come to an end, which means it’s time to look back at all of the major challenges retailers overcame and the wins of the...

Chances are if you’re reading this, you’re either in the process of opening a retail store or you’re an existing store owner...